- About Us
Q：What causes SSD undetected?
A：There may be several reasons: Unstable Power Supply, bad motherboard SATA port contact, SATA data cable damaged, or when using a voltage causes damage to the components.
Q：New SSD need or do not need formatted before use？What format is better?
A：New SSD units are required to format so it can be written and read data. In the Windows operating system it is recommended to use NTFS format.
Q：Parameters that affect the speed of SSD?
A：Currently there are; Has motherboard enable AHCI mode or not? Whether 4K aligned to the SSD partition. In addition, SSD using what format (Fat32, NTFS) will affect the performance.
Q：Can’t format SSD?
A：You cannot format SSD in following circumstances: Under Windows PE cannot format, particles fault cannot be formatted. Partition formatted with Windows system built-in tools or DiskGenius software are recommended.
Q：How to 4K aligned to the partition?
A：Use Windows 7/8 disk management tool to partition will automatically 4K aligned;Or use DiskGenius partition software, when creating a new partition check the "align to the following integer multiple of the number of magnetic domain", and then select the "magnetic number of areas" 2048.
Q：How to determine whether SSD work in AHCI mode and 4K partition alignment?
A：You can use AS SSD Benchmark to check it。After opening the software, on the left top of the window shows the information hard drive, it has two states: BAD or OK. The first line indicates is the hard drive mode, the second line shows 4K aligned.
Q：Why AHCI mode is enabled and has 4K-aligned, but still feel SSD write speed is slow?
A：Please make sure your motherboard has SATA3? If connected SSD to SATA2 port, the speed will limited to SATA2 standard so the read and writer speed will slower.
Q：After installing the system, why change to AHCI mode in BIOS will appear blue screen?
答:因为这个时候SSD在IDE模式下工作. If enable AHCI mode in BIOS，the system cannot find the AHCI driver, thus resulting in a system crash blue screen. Please download and install the official motherboard manufacturers AHCI driver, then turn AHCI mode can be solved. Recommend prior to enable AHCI mode in BIOS can save unnecessary trouble.
Q：Whether the user should always use the system disk defrag tools to keep the SSD in the best condition?
A：SSD does not need to use Disk Defragmenter. Windows's Disk Defragmenter is designed to solve mechanical hard disk seek time issue, so no effect on the SSD. If you regularly use Disk Defragmenter, it will cause some degree of wear and tear on flash memory particles, thus shortening the life of the SSD.
Q：Use SSD period of time, whether there will be performance degradation?
A：Early SSD doesn’t contain TRIM function，After a period of time there will be performance degradation。TRIM garbage collection function can effectively organize information into a continuous space, remove the invalid data to free up space, this helps to read and write new data more efficient. Thereby ensuring relatively better state
Q：How to determine whether SSD supports TRIM function?
A：Use CrystalDiskInfo to check. If support TRIM function, so graphics color is black, and vice versa grayed.
Q：Test software will do damage to the SSD?
A：Because test software will read and write SSD frequently, it may cause certain damage to the flash memory particles. Regularly use this type of test software will shorten the life of the SSD. It is not recommended to be tested regularly for SSD.
Q：How can the SSD be used in a RAID 0 configuration? If I use two of the same model SSDs in a RAID 0, will the performance be increased?
A：To set up a RAID 0 SSD, configure the RAID 0 settings on a motherboard that supports Raid 0, and connect to the port two identical SSDs. Refer to the detailed settings of the motherboard manual for more information. In theory, a RAID 0 SSD configuration will increase performance to about twice that of a single SSD.
Q1 : Why is my actual capacity of the SSD less than what is marked on the packaging？
There are two reasons：
Q2 : What's the difference between SLC and MLC flash memory chip？
Most SSDs on the market utilize NAND flash memory which can be sub-divided into two categories, SLC and MLC. SLC (Single Level Cell) SSDs store only one data bit per NAND flash cell which leads to faster transfer speeds, higher cell endurance and a lower power consumption. The only downside to SLC chips used in SSDs is the manufacturing cost per Megabyte and the total capacity, which is less per NAND cell than MLC. SLCs are intended for the high-end consumer and server market and they have approximately 10 times more endurance compared to MLCs. MLC (Multi Level Cell) SSDs store two or more bits per NAND flash cell. Storing more bits per cell achieves a higher capacity and lower manufacturing cost per Megabyte. MLC SSDs are designed for the mainstream consumer market and are much faster compared to standard hard disk drives. MLC SSDs are improving with faster and more efficient technologies and are being adopted into the high-end consumer and server markets.
Q3:What is the difference between SATA 3.0 & SATA 2.0 specification?
SATA 3.0 transfers rate per second up to6Gbps，SATA 2.0 transfers rate per second up to3Gbps。In addition, SATA 2.0andSATA 3.0compliant interfaceusing the samehardwareanddata transmission lines
Q4 : How do SSDs differ from hard drives？
Typical hard disk drive use a spinning disk to store data, SSDs use flash memory chips to store data which are proven to be much faster. SSDs have no moving parts, resulting in many benefits over older HDD technology, including greater durability, less power requirements, less heat production and zero noise.
Q5 : How to determine whether SSD work in AHCI mode and 4K partition alignment?
You can use AS SSD Benchmark to check it。After opening the software, on the left top of the window shows the information hard drive, it has two states: BAD or OK. The first line indicates is the hard drive mode, the second line shows 4K aligned.
Q6 : Why can’t my computer detect the SSD？1.SSDdoes notcreate a partition: to connect the SSDto Windows XP / Vista / Win7computer, reboottoconfirmwhetherDisk ManagerhasinstalledSSD 2.Enter the motherboard BIOS to see if the hard disk is recognized, if not recognized, please ensure or replace the hard drive power cable SATA power and data cables or replace the machine authentication. 3. SSD components damage caused by externalvoltage.Werecommenddirectcontact customer servicepersonnelfor further analysis。 4.Externalvoltage is abnormal oroftenillegal shutdownor directpower outagefirmwaredamage, werecommenddirectcontact customer servicestafffor further analysis.
Q7 : Unable to install system, error message when you install the system or the system do not start reasons?1.System installation diskdamage。 2.Hard diskis not installedproperly, the host BIOS can’tcatch theSSD. 3.Due to system limitations, when the full version of Win7 system installation, system disk need more than 15GB to install, an error message will appear if the lower installation space available. 4.GHOSTversionorsystemfile problems, GHOST system comes withBlue Screen of Deathproblem-drivenandhost compatibilitywill resultin(SSD does not recommendthe use ofGHOSTmounting system). 5.When the host access multiple hard drives, host BIOS default boot order is not SSD system disk, change the boot order, SSD system disk need to first boot. 6.mSATA SSDneed to determinewhether or notthe machine itselfsupportsmSATAinterfaceSSD, pindefinitionsmatch or not.
Q8 : I received an alert when I tested my SSD with HD Tune. What should I do ？In HDTune software to detect 05 and C4 a yellow warning, SSD did not fail, you can normally use. Because of HDD and SSD physical structure and working principle are not the same, if the warning described HDD HDD damage from far away. Because detection software for SSD compatibility, the SSD in the warning is no sense, SSD CrystalDiskInfo health of the software can be used for viewing. Also traditional hard disk detection tools are not suitable for detecting the SSD, SSD itself is not due to a disk, there will be no so-called bad block happens.
Q9: Advantages of SSD over HDD?
1. Fast: Start fast, fast read and write. For example, a computer equipped with HDD boot is generally at least 40 seconds or more, as many as 1 to 2 minutes. The computer equipped with the SSD from the boot to the desktop appears generally less than 20 seconds to complete.
2. Lightweight: SSD small size, light weight, portable and more convenient.
3.Anti shock：Inside there are no mechanical moving parts, no mechanical failure, but also afraid of a collision, the impact
4.Power Saving：Flash-based SSD in working condition lower power consumption and heat generation. Its power saving feature effective extend laptop battery life.
5.Zeo Noise：SSDs has no noise at work, which is typical HDD cannot be done.
6.Greater operating temperature range：HDD generally only work within the range from 5 to 55 ℃, while SSD generally work in -10 ~ 70 ℃.
Q10: How long is the expected lifespan of an SSD?
Flash is a mature technology. After a long-term practical test, although flash particles have a lifetime reading and writing, but with current technology, their life has been far higher than the actual useful life. But in general, SSD lifespan is determined by the frequency of usage and the working environment. The greater the number of data writes to the drive, and the higher the ambient temperature, the lower the useful lifespan of the SSD.
Q11: What's the difference between Synchronous & Asynchronous?
Flash memory has different types of synchronous and asynchronous. Asynchronous Flash read and write operation is performed in different frequency cycles, so the interface transfer rate merely only 50MT/s. The Synchronous Flash using clock to replace WE # and RE # control mode, data transmission and reception can be performed in the same clock cycle, delay time is shorter than the Asynchronous Flash, so the data transfer rate up to 133MT / s or greater value.
The two kind’s Flash memory are under the same production line but distinguish by quality. After wafer testing & packing, physical preferred are classified in the synchronous type, the rest incorporated into asynchronous.
Q12: The benefits of the SSD
Low power consumption：No typical hard drive motor, thus saving a lot of electricity Quiet：Typical hard disk using the head back and forth quickly read high-speed rotating disk read and write data, and therefore generate noise, but SSD use flash memory as a storage medium, so there is no typical hard disk read and write data noise, relatively quiet.
Faster read and write speed: as the advantage with memory to store media is less a physical limit restrictions, so the read and write speed is much faster than typical hard disk. Low heat productivity：When a typical hard drive in a lot of data processing, due to high power consumption and heat, potentially destabilizing the computer system. Notebook when in use may cause crashes because of fever or feel uncomfortable. Comparison with typical hard drives, SSDs no more problems.
Q13：What is the TIRM function? What is the impact for SSD?
On the typical hard disk, writing data, Windows will notify erase the hard drive first before, then the new data is written to disk. And when you delete the data, Windows will only make a mark here, indicating that there should be no things and wait until the real data to be written again really delete, and mark this action remains in the disk cache, and then executed until the disk is idle. Thus, the disk needs more time to perform the above operation, the speed will certainly slow down.
When Windows recognizes the SSD and SSD support confirmed Trim, when you delete data, it will not remove the notification instruction to the hard disk, use only Volume Bitmap to remember where the data has been deleted. Volume Bitmap just a disk snapshots, which set up faster than a hard disk read and write directly to the mark Remove area much faster. This step has already save a lot of time. Then it is time to write data, Since NAND flash memory to save data is purely digital form, it can be directly under the circumstances Volume Bitmap of the block has been removed from the snapshot write new data, rather than take the time to erase the original data. Above is principles and real application of TRIM function.
1. SATA3 Native Port
Usually on the motherboard or manual will be clearly marked SATA Port information.Before the user to use the SSD, it is recommended to check that what that is native SATA3 6G / s connector. Need to connect this interface in order to achieve optimal performance SSD.
Different interfacesto distinguish
Different colors to distinguish
Display Slot: PCI-E 3.0 Standard
PCI-E Slot: 2x PCI-E x16 Display Slot, 2x PCI-E x1 Slot
PCI Slot: 3x PCI Slot
SATA Port: 4x SATA II Port; 2x SATA III Port
2. To Maximize performance, please enable AHCI mode
Many motherboard can provide HDD Working mode selection in BIOS. They are AHCI, IDE and RAID mode. System generally adopt IDE mode as default setting. It is the traditional virtual SATA HDD IDE Channel to use.The AHCI by including a PCI BAR (table base register) to achieve native SATA function. It can include NCQ, Hot-Plug and many functions.
CDM test result under IDE mode
CDM test result under AHCI mode
3. How to enable AHCI mode
1. First enter Motherboard BIOS setting. Difference brands of motherboards may have adopt different setting. You can check the appropriate setting by motherboard user manual. In many case, you can just press F1, F2, F10 or Delete key to enter BIOS setting.
2. Different brands of motherboards may have their own way in setting AHCI mode. Below choose 2 common case for reference.
A brand of notebook, first press the right arrow key to switch to Advanced interface, and then select SATA Configuration, after the SATA Model Selection Select AHCI, press F10 to save and complete。
A brand of motherboard, first press the down arrow key to switch to Integrated Peripherals, and then select PCH SATA Control Mode, after the PCH SATA Control Mode Select AHCI, press F10 to save and complete。
4. TRIM Command
Windows XP doesn’t support TRIM command, so suggested customer install Windows 7 or above OS when use SSD. SSD TRIM command enables to closely follow the OS operation intention. It can tagged the useless data and reducing unnecessary SSD write. This can help to increase SATA controller efficiency, thereby maintaining SSD performance and extended SSD lifetime.
Uers can check their own SSD enable TRIM command or not.Open Command Promptand then enter “fsutil behavior set DisableDeleteNotify 0”. 0 mean enable TRIM while 1mean disable or not support.
Want to play a full performance SSD, you must use the correct way to format the hard disk, to ensure you can properly experience the ultimate in speed and efficiency of SSD.
5. 4K aligned and properly formatted, partition
The so-called 4K aligned is consistent with 4K sectors (each 4096 bytes) defines the formatted hard drive, and writes data in accordance with the rules of 4K sectors.
31K-BAD warning mean SSD not 4K aligned.
After 4K aligned. SSD speed back to normal.
6. How do 4K aligned
Reminder: SSD required for the use of Advanced Format technology support partition disk partition tool to ensure 4K alignment, suitable tools are: Windows 7 or later and disk management and disk wizard DistGenius.
How do 4K aligned?In fact, the simplest is to re-divide a region Windows 7, so Windows 7 partition is carried out by 4K, and XP users in the district is the allocation unit size is set to 4096 bytes, or using other tools to partition adjustment, tutorials as follows:
7. Without reinstalling the system to achieve4K aligned
If you do not want to re-install the system, then you can use the Paragon Alignment Tool for lossless 4K-aligned.
The software automatically scans those HDD is not aligned, unaligned hard disk willmark yellow, click “Align partitions to start. It need some time to complete, depending on how much time is required depending on the desired data, and now align success.
8. SSD as the master HDD format
1.After the user properly connected SSD to computer, follow the recommended method for SSD partition. Do not use Windows XP, DOS, Windows PE, Disk Manager, Ghost and other tools to partition the SSD.
2.SSD as the primary hard drive, it is recommended to use Microsoft official original ISO system Windows 7 or above OS installation (Please search installation methods)。Enter you want to install Windows where interface，click “Advanced” option, select SSD and then click “New Create”, The SSD partitions according to size of the capacity you need to format.
9. SSD as the SlaveHDD format
1.In pre-installed Windows 7 or above OS, connected SSD to computer SATA3 Native Port as slave HDD. InWindows Desktop, right click mouse and select manage, and select the storage in the Disk Management. In the initialization of the disk interface, select HDD-0 MBR (Master boot record open), and OK.
2.After follow the prompts to complete the operation, select the un-partitioned disk, right-click and select New Simple Volume，repeat the step, users can partition the partition size according to their needs
3. In addition to the above method, the user can also use the Disk Wizard DiskGenius (note the 32bit or 64bit version) to format and partition the SSD process. Menu options either partition or right-click on the disk can be carried out free to create a new partition operations. Please select the file system type in select NTFS, then the hook is aligned to the following integer multiple of the number of sectors, and click OK to continue, after save the partition table partition and then format SSD.
GALAX SSD Product Warranty Information:
7-Day Return Policy.Returns are ONLY accepted within 7 days of the purchase date. Users under normal use of the product, in case have quality issue, the user can choose to return, renewal or repair. When the user wants to return, seller shall be responsible for the user to return, according to the selling price was a money returned.
3-Year Replacement Policy.Returns are ONLY accepted within 7 days of the purchase date. Users under normal use of the product, in case have quality issue, the user can choose to return or repair.Warranty time is calculated by the early date of purchase. In case failed to return the same model to customer, seller shall be responsible to compensate the user similar type or specifications product. The compensation product should be same brand product providing not less than original product performance.
Below scenarios should not include free warranty services, but the repair charges can be implemented:
1. Beyond the 3-year warranty period.
2. Warranty label be teared, torn or blurred product.
3. Failure to use products that require the use, maintenance, custody and cause damage; e.g. power supply voltage instability or exceeds normal voltage range and damage of goods.
4. Without GALAX Companyauthorized personnel. Unauthorized disassembly, repair, or attempt repaired product.
5. Without Warranty Certificate or unauthorized alteration Warranty Certificate.
6. The model and serial number on warranty certificatenot consistent with the product in kind.
7. No name and address, date of production, quality certification product.
8. Due to an accident, misuse or by any means, irresistible natural factors, the damage to the product, as follows: (Electronic components is missing, there is a serious collision scratch, etc.)
9. Because usersimproper transport, use, storage lead to damage to the product. (Such as moisture corrosion, mechanical damage, etc.)
Note: The Company reserves the right to modify the obligations needs and final interpretation.
Product Warranty Card
|Birth Day:||Year Month|
|Purchase Day:||Year Month Day|
|Where to Buy:||Serial No:|
Technical Support Hotline: 400-700-3933